Frequently Asked Questions
Everything you need to know about our high-performance audio solutions.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by destination and customs processing.
Do you offer a warranty on your audio equipment?
Yes, all Benchmark products come with a standard 1-year limited warranty. This can be extended to 5 years for the original owner by registering the product on our website within 30 days of purchase.
What is your return policy for electronic components?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition and packaging for a full refund, excluding shipping costs.
Are your products compatible with both 110V and 220V power systems?
Many of our products feature universal power supplies or internal voltage switches. Please check the specific product manual or back panel labels to ensure compatibility with your local power grid.
Do you provide technical support for system integration?
Absolutely. Our expert technical team is available via email or phone to assist you with setup, troubleshooting, and optimizing your signal chain for the best possible audio performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for high-value professional studio orders.